Frequently asked questions

Gifting Owl is a global experience gift platform. You can gift a specific experience or a flexible gift voucher, and the recipient chooses from 19,000+ experiences, activities and hotel stays across 100+ countries.

Every gift is delivered by email, valid for three years and free to exchange for any other experience on the platform.

Gifting Owl vouchers can be used on experiences in 100+ countries. A voucher is not tied to the country or currency it was bought in, so a gift purchased in Australia can be enjoyed in Italy, Japan or anywhere else we list experiences.

Browse what's available on our experiences page.

Experiences are run by independent local suppliers and operators. Gifting Owl acts as the booking agent, so the supplier delivers the experience directly to you on the day.

Choose a specific experience or a gift voucher for any amount, pick a voucher design, enter the recipient's details and pay securely online. The gift is sent to them by email.

The gift is held as credit on the platform until the recipient makes a booking. You can recommend an experience you think they'll love, but it's always their choice what they book.

Gifts are delivered by email. You can send the gift immediately, or schedule the email to arrive on a specific date and time, which is ideal for birthdays and other occasions.

We also email you a copy of the gift voucher for your records.

We accept Visa, Mastercard and American Express, as well as Apple Pay and Google Pay. All payments are processed securely.

Yes. Use the currency selector at the bottom of any page to see prices and pay in your preferred currency. The recipient can use their gift on experiences anywhere in the world, whatever currency it was bought in.

No. Gifting Owl has no booking or transaction fees. The price you see is the price you pay.

Go to our redeem page and enter your voucher code. The value is added to your Gifting Owl account as a balance, ready to use whenever you decide to book.

Choose your experience, select a date and time, and enter any details the activity provider needs. At checkout, pay with your account balance, by card, or a combination of both.

We recommend confirming with the activity provider at least 24 hours before your experience.

If it costs more, you simply pay the difference at checkout. If it costs less, the remaining balance stays in your account to put towards another experience.

Yes, you can use your balance to book an experience for another person. Account balance can't be used to purchase a new gift voucher.

Yes, exchanges are free. If you were gifted a specific experience, you can put its full value towards any other experience on Gifting Owl, or across several experiences.

Exchanges are available until you book. Once an experience is booked, changes follow the supplier's cancellation policy, which is shown on the experience page.

You can use the full value of your voucher on any other experience on Gifting Owl. If your new choice costs more, you pay the difference.

All Gifting Owl vouchers are valid for three (3) years from purchase. Experiences must be booked and taken within that time, and vouchers can't be extended beyond their expiry date.

Once a voucher has expired it can no longer be used, exchanged or refunded, so we recommend booking well before the expiry date.

Gifting Owl purchases are non-refundable. Instead, every voucher is fully flexible: its value can be used on any experience listed on the platform for three years.

It depends on the supplier's cancellation policy. Every experience page shows its cancellation policy before you book, so you can check the terms first. Bookings can be changed or cancelled as long as you are within that policy.

To cancel or change a booking, contact our support team and we'll arrange it for you. Bookings outside the supplier's cancellation policy generally can't be changed or refunded.

Occasionally a supplier may need to cancel or reschedule, for example because of weather or minimum numbers. If they reschedule, they will work with you to find a new date.

If the supplier cancels entirely, you are refunded in full to the payment method you used. Voucher value is returned to your Gifting Owl account balance, card payments are refunded to your card, and if you paid with both, each part goes back where it came from.

Many experiences are weather dependent, and the supplier decides whether it is safe to go ahead. If conditions look doubtful, contact the supplier using the details in your booking confirmation. If they cancel due to weather, they will offer you a new date, or a full refund to your original payment method if the experience can't go ahead at all.

Gifting Owl is not liable for cancellations caused by weather or conditions.

Yes. Businesses use Gifting Owl for employee recognition, rewards, client thank-you gifts and end of year gifting. Recipients choose their own experience, so one gift works for every taste. See our corporate gifting page for details.

No. There is no minimum order. You can buy a single voucher or hundreds, and purchase instantly online.

Yes, co-branding is free. Upload your logo at checkout and every voucher arrives co-branded at no extra cost.

Yes. Enquire through our corporate gifting page and we'll email you corporate pricing.

Yes. Because vouchers can be used in 100+ countries, one order can cover a distributed team. Each recipient receives their voucher by email and chooses an experience wherever they are.

Get in touch through our contact page and our team will get back to you by email.