How do Gifting Owl gifts work?
Once you find the perfect gift or select a custom value gift certificate simply enter the recipients details and choose to send their gift via email, SMS, Facebook or WhatsApp and complete your order with payment with Visa, Mastercard, Amex or Paypal. Gifts sold through the Gifting Owl platform are held as a credit in the platform until the receiver makes a booking. The gift giver can give a recommendation of an experience they might think suits them, but it’s ultimately up to the receiver which experience they book.
How do Gifting Owl bookings work?
Select the date and time of the experience you would like to book and enter details required by the activity provider and complete your booking with secure payment via Visa, Mastercard or Amex. If you have received a gift voucher you can pay with your account balance. We do recommend you confirm with the activity provider at least 24 hours before your booking.
Can I exchange my gift for something else?
Gifting Owl offers full flexibility to its customers. The voucher holder may choose to use their voucher on another experience on Giftingowl.com, or multiple experiences to the same value.
Can I give my gift to someone else?
You cannot buy a gift with your account balance but you can use your voucher to book an experience for someone else.
Can I get a refund on my purchase or remaining balance?
Gifting Owl purchases are strictly non-refundable. Gifting Owl offers full flexibility and their value may be put toward any product listed on the platform, or re-gifted to someone else.
When does my voucher expire?
The value of your Gifting Owl voucher expires after three (3) years. If the experience that was gifted no longer exists you can choose any other experience from the Gifting Owl website within the voucher’s validity. If the price of the experience has increased since receiving the voucher, you will have to pay the difference. Once a voucher has been redeemed and an experience booked, vouchers are no longer flexible.
How do you store my voucher once I have redeemed it?
When you redeem your voucher it’s value will be stored under your Gifting Owl login. When you decide to book an experience, simply login to your account and use your account balance to book your experience.
What are your booking fees?
Gifting Owl has no booking or transaction fees. The price you see on the website is the price you will be charged.
Who provides the experiences?
Gifting Owl is not the operator or supplier for any experience or product sold through the platform. Gifting Owl acts as the booking agent for existing suppliers and operators. Suppliers and operators provide experiences directly to the voucher holder.
What if the experience I was gifted isn’t listed anymore?
Vouchers for a product that has been discontinued on the platform are valid for any other experience listed for the same or lesser value.
What if my experience is cancelled?
Suppliers may cancel or reschedule the experience at their discretion. Once an experience is booked, the voucher holder will not receive a refund if they decide to cancel their booking. The voucher holder may contact the supplier directly to arrange rescheduling, however fees may apply.
What if it rains on the day of my outdoor experience?
Many products listed with Gifting Owl are weather-dependant. Gifting Owl takes no liability for cancellations in the event of adverse weather or conditions. Suppliers may cancel or reschedule the experience at their discretion. The voucher holder will have access to the suppliers contact details to confirm that the experience can continue in the event of adverse weather. Once an experience is booked, the voucher holder will not receive a refund if they decide to cancel their booking. The voucher holder may contact the supplier to arrange rescheduling, however fees may apply.
Can I extend my voucher
Gift vouchers are valid for three (3) years and cannot be extended past this date. Experiences must be booked within this period.
How long are vouchers valid for?
All vouchers purchased on Gifting Owl have a validity of three (3) years. Experiences must be both booked and taken within this time.
What happens if my voucher expires?
Unfortunately once a voucher has expired it can no longer be used, exchanged, or refunded.