Last Updated: 31 January 2020.

Experiences Live Pty Ltd (ABN 77 631 311 665) trading as ‘Gifting Owl’ collects different information about the various parties who may utilise its services. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website giftingowl.com.

Topics:

1. What data do we collect?

Gifting Owl collects the following data:

Personal identification information

Full name

Email address

Phone number

Country of residence

Currency of purchase

Purchase history (gifts given)

Redemption history (gifts received)

Booking history

Account balance

Date of customer account creation

At the time of booking Gifting Owl will display a list of form fields to collect additional personal identification information not listed above. This information is required by the experience supplier who will deliver the end service. Gifting Owl securely passes this data to the supplier and does not store any personal identification information other than that listed above.

2. How do we collect your data?

You directly provide Gifting Owl with most of the data we collect. We collect data and process data when you:

Create an account online or place an order for any of our products.

Voluntarily complete a customer survey, join our mailing list or provide feedback on any of our message boards or via email.

Use or view our website via your browser's cookies.

You were given a gift voucher.

Gifting Owl may also receive your data indirectly from the following sources:

Someone who has placed an order under your name

You were sent a gift voucher with your personal identification information.

A booking under your name with your personal identification information.

3. How will we use your data?

Gifting Owl collects your data so that we can:

Process your order.

Process your booking.

Manage your account.

Send the required information to the individual supplier who will deliver the experience.

Email you with special offers on other products and services we think you might like.

When Gifting Owl processes your order, it may send your data to, and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

4. How will we store your data?

Gifting Owl securely stores your data at AWS, Amazon Web Services.

We will retain your information for as long as a Gifting Owl account is active or as necessary to comply with our legal obligations, resolve issues and address queries.

If you no longer wish to use our site, you may request that your account be deactivated and data be deleted by contacting [email protected].

5. Marketing

Gifting Owl would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Gifting Owl from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact us here.

6. What are your data protection rights?

Gifting Owl would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Gifting Owl for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Gifting Owl correct any information you believe is inaccurate. You also have the right to request Gifting Owl to complete information you believe is incomplete.

The right to erasure - You have the right to request that Gifting Owl erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Gifting Owl restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Gifting Owl processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Gifting Owl transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +617 3102 4546
Or write to us: [email protected]

7. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.

8. How do we use cookies?

Gifting Owl uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

Saving your shopping cart or favourite products

Displaying the correct local currency

Identifying relevant products in your current country

Identifying relevant products closest to you (if you have allowed location access through your browser)

9. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality - Gifting Owl uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising - Gifting Owl uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Gifting Owl sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

10. How to manage cookies

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

11. Privacy policies of other websites

The Gifting Owl website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

12. Changes to our privacy policy

Gifting Owl keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 31 January 2020.

13. How to contact us

If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:[email protected]

14. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Gifting Owl has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

Australia: https://www.oaic.gov.au/

United Kingdom: https://ico.org.uk/global/contact-us/