Opera

"Overall a great platform. Had an issue with booking an experience through the website however after sending an email to the customer service team, they responded super quickly and were extremely helpful in carrying out the booking for us. A change in the tour operators itinerary was picked up on and highlighted to us. Had this not been done it would of severely impacted our travel plans. I do feel the website is a bit below par. Several times I have added tours to a favorites list and then went to access that list at a later date and nothing saved. Also it seems the issue with some tours itineraries being different is a reoccurring problem. We booked a tour in Croatia which in informed we had entry tickets to a national park included however then made to pay the operator an additional €50 as he said none of their tours include entry costs which he showed clearly stated on Viator and on Get your guide. However, all in all, a great platform with some seriously good people working their to help out when there's an issue. Hence the 5 stars."

"Received gift voucher just converted to guided Colosseum tour for next months trip to Italy. Process was easy and tour operators have confirmed arrangements already. Would recommend using Gifting Owl for gifts to others"